FAQ

Rates are per person or per room?

Per person per day or per week.

When Should I book?

The advice in this case is always the same, when you find the best offer, you will immediately proceed to make a reservation before the sold out of available rooms.

How to send deposit.

To confirm reservation is required a deposit. You can pay by Postal Order, Bank Transfer, Credit Card or direct remittance. The deposit is considered to be constrained, and non-refundable. The management reserves the right in some cases to make it partially usable on other dates.
It is important that on reason of payment is indicated: name, surname and protocol number.

Are there any offers or special promotions?

We have always serveral offers, day by day we have adjusted our rates to increasing customer demands, for example, among the novelties of this year we have a special discount for couples, or even discount for seniors, but also for single parent with children. We recommend you to view often our website, where you will find any last minute, or to contact our operators booking to request a personalized offer by calling 0544 931252.

In case of early departures

In case of early departures will apply a fee for 3 following days in only accomodation.

I sent an email but I have not recived any answer.

On weekdays, barring unforeseen circumstances, we respond promptly to all email, but unfortunately becaous of spamming some messages could be deleted from the e-mail filters, for this reason we recommend using the contact form on our website

I will arrive late in hotel, is it a problem?

Just inform the reception in advance. In contrast, we invite you to keep working the mobile phone number provided during the booking in order to make you reach by the receptionists.

Check-in and check-out.
Customers can start the check-in from 12:30. If you arrive before this time, it will anyway be possible to carry out all the formalities of check-in, but access to rooms will be possible only after 12.30.
Check out normally, it must be before 09.30 am on departure day

Is it possible a late check-out?

Yes it is. You can reserve late check out, that allow a day use of room until 6pm on departure day. Price can range from €60 to €95, depending on dates.

How Can I pay?

You can make payment for the stay with cash, major credit cards and checks.

Is it possible to book in Half Board for the Hotels in Romagna?
For sure, you can booking Half Board with a reduction of €10 per day per person.

For Breakfast is there a buffet?

Yes, there is. You will find a rich buffet with several choises

Meals time.

Breakfast is served from 8 am to 10 am; lunch from 12.30 pm to 1.45 pm ; dinner from 7.30 pm to 8.45 pm

We have one year old baby, are you equipped?

Of course, in all our Hotels we have cots (requested extra charge of € 10,00 per day), kid's seats for tables and bikes.
Some hotels, such as the Tokyo Home, Family Hotel Marina Beach and Hotel Polsa, have a kitchen for moms with fridge, freezer, microwave, private lockers; the access is allowed 24 hours a day

Have I to bring homogenized? And for baby food?

For children we can prepare vegetable and meat broths, vegetable soup and similar. For special requirements such homogenized, it is recommended to bring them.

Child eats at noon and 7pm, is it a problem?

Meal times are flexible, the restaurant opens for children at 12.00 pm and 7.00 pm. Access to the restaurant is allowed up to 1.30pm for lunch and dinner until 8.30 pm

I am intolerant to certain foods.
In the case of food allergies, we can prepare menus for in accordance with the indications given by the customers themselves, with which we agree in advance what foods can eat, alternatively we can cook special foods provide by customers themselves.

Is it possible to have a packet lunch?

For sure, you can ask for a packet lunch at the reseption

Are pets allowed?
Yes, small pets are allowed, it is required a charge of €10 per day.

Is there a parking?
Each hotel has its own parking unguarded parking.

Is there an internet point?

Yes, each hotel has one. Moreove the Hotel King***s in Milano Marittima has rooms with Pc and Internet Connection.

Ther is a gardem?

Yes, there is.

How far is the beach?

All Hotels are directly on the beach or really close to.

Can I use the sunshade after leaving room?

Usually, the Sunshade cannot be use on departure day

Is it possible to reserve also the position of Sunshade?

The position of Sunshade depends only on the availability at the time of check-in. Where beach is not private, for first line the management of beach usually requires a supplement to be paid directly to beach resort.

How many floors has the building and is there an elevator?

Most of our hotels have 5 floors, and each one has elevator.

Are safes in rooms?

Yes, There is a safe in each room.

Are there seaview rooms?
Yes there are, in each hotel is possible to book a seaview one.

Are there room with balcony?

Yes there are, the majority has one.

Is in room a direct telephone line in room?

Yes, in each one.

Is in room the air conditioning?

Yes, in each one

Are rooms fournished with tv-sat?

Yes they have.

How often is the changement of linen?

There is a daily changement for towels and restaurant linen, instead bed linen is changed each 3 days, except for particular requirements.

Swimming pool opening hours

Swimming pool is open from 9.30/10 am to 12.30pm and from 3pm to 7pm

Is the swimmin pool free?

Yes, as also deckcheirs ans sunshades.

How to spend evenings.

Our coustomers can spend enjoyfull evenings at the Lido di Savio Village, where you can play tennis, soccer, minigolf but also you can watch our cabaret shows, musical or take part at our dancing parties. Moreover we have daily entertainement in each hotel.

You organize any party ?
Weekly we organize party with music and fruits and sweet buffet.

Is a suitable area for kids?
Our hotels are really suitable for families, we have always had a particular attention to kids. In all hotels there are reserved areas, kid club for let them play; moreover our prices provide several discounts for children.

Have got baby park and baby sitting in hotel?

We have kids club in every hotel, from 4 up to 13 years old.

What is the Tourist tax?

Is a local tax that may be paied directly at the hotel; it coasts €2 per night per person.Children up to 12 Years old are exempt.

How far is Mirabilandia?

Mirabilandia is from 5 up to 10Km far away. Instead Iltalia in Miniatura in about 35Km far away.

Which languages are spoken by receptionists?

English, Franch, German

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